5 Simple Techniques For empire today discount

At 12:thirty when he didn’t get in touch with I termed him. He explained that he had sent an electronic mail and was waiting to an e mail back again. It really is three:15. I’ve referred to as and no-one will solution the cellphone. Additionally my carpet has not been put in. I referred to as and spoke with Megan she was very wonderful. She scheduled me for Tuesday Oct tenth. At six:13am obtained a phone stating an installer for Empire would arrive at my house. At 9:00 not one person had arrived so I commenced contacting. 1st contact – somebody will call you back. Second simply call – (forty five mins later) an individual will connect with you back again. 3rd simply call, I bought the same reaction. Then at ten:forty five the installer referred to as and explained they we not coming. He questioned if they could reschedule for next Monday. I explained no and hung up. Support is awful, disconnected, and unreliable. I am at the moment searching for someone to set up carpet in my property.

I just cancel my contract on this organization once they screwed up not at the time but twice the installation schedule in my bathroom. Originally was timetable very last Friday. It absolutely was rescheduled for today att 9am turn out to be 11am then we really have to wait right until Virtually 1pm and nobody arrived.

We realize your annoyance, and we guarantee you that we consider matters including these very significantly. We’ll be in touch along with you Soon to debate your considerations.

So I had a friend come over the home that monday for being there once they arrived. But every time they remove the remainder of the aged laminate which was there prior to they located some dampness from when my ice maker leaked(that is certainly what started off all this) So i had the restoration organization occur out and dry the floor for several extra days. Termed Ryan back and that is a challenge it itself he in no way phone calls you back again or responses his cellular phone until finally

June thirteen, 2018 at seven:08 pm Hi My Name is Carolyn Hoelle, And that i just wanted to Permit you understand how terrible your pittsburgh Business office treats their shoppers. I had a revenue gentleman come to my house and give me a quotation for carpet for my front room and hall and laminate for my kitchen. The gross sales male confirmed that they would install the subsequent Saturday, that I'd in all probability be the initial because my get was an enormous occupation with the two installations, Well I stayed up all evening having all of my breakables from my kitchen and living room, The installers showed up with just the carpet and so I referred to as Ryan the put in supervisor and I informed him that I was not satisfied And that i dropped a day of work and experienced many of the merchandise from equally rooms in my bedroom and could not sleep in my mattress, He mentioned he was sorry that they typically they may have the laminate carried out first that he designed a miscalculation and if I Permit the installers install my carpet he would make sure they will be thorough to not filthy my new carpet.

April 19, 2018 at 5:26 pm If I could give your organization minus rankings I absolutely would. On Friday April thirteen, 2018, installers came to our property to setup our vinyl flooring. They showed up at 11am and didn't get started until eventually eleven:30am over a career which was speculated to choose all day long. They squeezed us in between a position they'd each morning and a job they ended up accomplishing that night. They ended up needing to leave at 7pm with the promise that they would be again the following day to complete The work. Saturday came and not one person showed up. I had to contact the lead installer, Hector, who instructed me that they didn’t Focus on Saturday’s and he was with family members and wouldn't be coming. I straight away known as customer support to complain. In on the lookout more than our partly performed floor we noticed that as opposed to 1/4″ plywood underlayment they'd place down three/sixteen″ strand board. Inexpensive things. There are a number of bubbles in our flooring and it was put in cracked by a one/2″ . They took a assistance report and claimed that somebody would Call me with 24 company several hours. I needed to phone again several moments speaking to a number of people right before I bought a return phone from the customer care supervisor, Donna Martin, within the Sacramento Business office.

I used to be pretty disappointed as your customer service was not Specialist when I called to complain. I spoke with someone (Adan) who told me he was passing my pics to his supervisor and today he (Adam) returns my comply with up connect with and tells me he is a supervisor and it isn’t empires obligation with the harm to the partitions for each contract. I am intending to choose empire to modest statements court as I was reasonable by contacting and permitting you know how I in glad we have been and I assume a simply call again from company headquarters within 24 several hours as I am also halting my payment until finally a resolution is arrived at. This isn't an expert solution to do business enterprise And that i will not likely recommend empire to any one within the close to long run.

We want it being set up by December 16th and possess gotten no person to talk to us, response our cellular phone calls, or get in touch with us back again. I have tried every other doable way to help make this installation come about.

There's a bit of carpet on Every action which was imagined to be eradicated and protected. We stated this towards the workers, they agreed, but left without having absolutely. I have posted on Twitter and on Facebook. My upcoming phase is towards the BBC of Atlanta and to WELLS FARGO say I is not going to pay your complete quantity till The task is entire.

We fully grasp your irritation, and sincerely apologize for that inconvenience. We’ll be in touch along with you website shortly To find out more.

August 10, 2018 at 12:45 pm I applied Empire a number of several years ago with excellent results in Texas. Nonetheless now Im on the east coast which has actually been a nightmare. My install was delayed per day, not a difficulty. Whenever they did come, they ripped up my outdated carpet, mounted padding, but once they went to put in new carpet, they understood it absolutely was broken. They knowledgeable me they wouldnt have the capacity to return with new carpet till up coming day. All my furnature was in essence in my kitchen area and dining room and there were uncovered spikes in the trim bars.

The guide person oh Those people marks were there. I mentioned no they weren’t as you are able to tour my home and find out all walls had been freshly painted – he apologized and sent his employee out to his van to acquire a thing to wash my walls wiith. Well read more my walls went from the cream to pink coloring given that the chemical stripped the paint. He then apologized once more and said I’m sorry have you been proud of the carpet position? I toldhim carpet is alright but detrimental my partitions will not be all right. My husband signed our contract and billing papers U/P underneath protest. These laborers are exterior people who will not be Experienced and may be screened right before coming into shoppers residences. I had been quite unsatisfied with all your customer service since they weren't professional. After i referred to as in to complain shortly once the laborers still left I spoke with someone and he told me he was passing my photographs on the supervisor. Today he returns my stick to up simply call and tells me he is definitely the supervisor Regardless that his company card reads direct experts and states empire just isn't obligation to the damage to the walls for every contract. I'm intending to go after this as I used to be reasonable by calling and allowing you know the way unsatisfied we had been. I also lobbied a simply call in your corporate headquarters and also have not read a term from them. I happen to be in connection with my bank card organization as I'm disputing fees until eventually a resolution is reached – this by far is not a specialist technique to do organization and I won’t propose everyone to empire.

00”, Additionally they requested me to eliminate my household furniture. I explained no and I acquired upset, so she explained she's going to get it done for $349.00. So I explained ok to that price, Additionally they mentioned that they'll also move the furniture to repair the problem so I explained all right. I waited; i obtained conformation on the cellular phone that somebody will be in my household to fix my carpet. Not a soul showed up in any respect, so I referred to as “Empire today” again and so they rescheduled a brand new appointment to find the function done. Whilst within the cellular phone I requested them why an individual didn’t occur And that i bought no remedy. The working day came and once again no one confirmed up to accomplish the carpet in my house, so I known as once more and obtained a person who was Pretty RUDE. This individual told me if I necessary my carpet fastened ,I would like to search out An additional organization to make it happen because they ended up unable to fix my carpet. So after that I asked for to talk to the manager And that i adopted up with my question “Why should I come across An additional business to repair Empire today’s slip-up and however spend “Empire today” for your funding?” I also explained “why must I locate An additional enterprise to exchange my entire carpet?” she stated to me “I'm sorry but, we have been not able to deal with the situation, Make contact with company”.

12/8/2017 1013am ticket# one-2924779250 want my cash refunded back again it is now 15 times to Xmas my property is wreck and no-one from empire has called me in the least. I have needed to call them constantly for getting responses. I requested that I never handle Lisa or Justin, I just want my a reimbursement and Otherwise I might be planning to smalls claims court docket and finding a lawyer to receive my a refund. They put in this on Nov 29th 2017 and I have been contacting every other day with no motion or response from Empire.

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